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Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated customer relationship management (CRM) and knowledge management (KM) software applications that span customer service and support, sales and marketing. In addition to our product lines, Consona also offers a number of pre-configured, cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs.

The Consona CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. The only CRM vendor focused entirely on service and support—with a comprehensive, integrated point solution mix and the expertise to match, Consona CRM helps medium to large enterprises with customer service, technical support and/or IT helpdesk operations balance today's issues with tomorrow's requirements.

Follow these links to learn more about products and solutions to meet your business.

Solutions by Initiative
Offer Agent-Quality Self-Service
Implement KCS Methodology
Make Support a Revenue Engine
Comply with ITIL Standards
Energize Your Contact Center
Transition to Service-Centric CRM
Leverage One Knowledge Platform
Offer Consistent Service Across Channels
Engage Active, Online Customers

Bundled Solutions
Knowledge Driven Support
Knowledge Management
Enterprise CRM
OneServe Citizen Management

Standalone Products
Knowledge Central
Self-Service
Case Management
CRM Foundation

Consona CRM Suite
Fact Sheet
Product Vision
Alliances

Solutions by Industry
High Tech Manufacturing
High Tech Software
Insurance
Asset Management / Capital Markets
Retail Banking
Credit Unions
Local Government