Customer relationship management (CRM) software is used to support business processes and to find and retain customers. Typically, CRM software consists of modules such as sales force automation, call management, self-service, etc.
Enterprise resource planning (ERP) software supports the entire business process. Typically, ERP consists of modules such as marketing and sales, field service, production, inventory control, procurement, distribution, human resources (HR), etc.
Planning, scheduling and productivity software is designed for monitoring and improving scheduling, efficiency, productivity and project management activities.
Product lifecycle management software (PLM) is used to manage the entire life cycle of a product, or just the product's development, operation, and maintenance.
