Business process management (BPM) software enables companies to map, model and improve business processes across the organization. Companies use BPM software to define business rules, model current processes, and identify areas for improvement.
Customer relationship management (CRM) software is used to support business processes and to find and retain customers. Typically, CRM software consists of modules such as sales force automation, call management, self-service, etc.
Enterprise resource planning (ERP) software supports the entire business process. Typically, ERP consists of modules such as marketing and sales, field service, production, inventory control, procurement, distribution, human resources (HR), etc.
Planning, scheduling and productivity software is designed for monitoring and improving scheduling, efficiency, productivity and project management activities.
